How to make a claim

Timeframes vary depending on the nature and complexity of the claim. However, our team works proactively to move matters forward as efficiently as possible.

Typically, insurers require details such as the date of the incident, location, what happened, and any parties involved. If you’re unsure what is needed, we can guide you through the information gathering process.

Depending on the claim, insurers may ask for photos, reports, receipts, or repair estimates. We can help you understand what documentation is useful and how to provide it.

This depends on your insurer’s policy and underwriting approach. We can explain how your cover works and help you understand any potential implications.

Yes – we can assist in communicating with the insurer and help ensure all required information is submitted clearly and promptly

Settlement depends on the type of cover, the extent of the loss, and the insurer’s assessment. We can help explain the process and ensure all relevant information is shared.